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FAQ

Rent ’n Connect partners with the leading mobile telecom operators in Turkey to provide you fastest and most secure connection available. While there will always be great coverage in populated cities and towns, if you are traveling to uninhabited areas we recommend you contact us so that we can verify the coverage.
Rent ’n Connect offers great coverage on land, but maritime coverage will vary on your distance out at the sea. We recommend that you check with the cruise operator if there is mobile data coverage on the cruise.
In the exceptional situation that there is no coverage at your travel destinations,  you can cancel your Rent 'n Connect rental..

DELIVERY / PICKUP

Airport, Hotel or Airbnb options are available. For further details, click on Delivery Options tab.
For Istanbul: Rent ’n Connect can deliver your device same day if you place your order before 12.00 am, and next day if you place your order after 12.00. If your delivery request is last minute, and need to be delivered on Sunday, please contact us for availability.  For All other locations: Rent ’n Connect will ship your device same day if you place your order before 12.00 am, and latest next day if you place your order after 12.00 during the weekdays. Your device will be delivered to your location of pick-up in upto 2 business days.

Can I change my booking information after placing an order?
Please contact us if you want to make any changes regarding your reservation.
Is it possible to extend my rental during my reservation?
It is always possible for you to extend your rental. To do so, you can always contact us.
How can I cancel my reservation?
You can cancel your reservation without any penalties 1 day before your reservation’s starting date. Otherwise, we will charge you for the delivery cost and refund you the rest of the amount.

How much is the rental fee?
Please see the pricing page for pricing details. Click here
How can I pay my reservation?
You can pay with Visa or Mastercard.

We can deliver to you at supported airports. For details, please click here and select from the airports listed below.

Please provide your reservation details in your order.

If you prefer to deliver your device at hotel, our colleague will deliver your device to hotel reception before your arrival. (Available in all cities). If your hotel reservation name is different than the device rental name, please mention the hotel booking name in the notes of your order.

You can drop off your device at the supported airports. Click here and see the airports listed below.

We will contact the hotel staff and arrange the pick-up from the hotel.

You may return your device at the same location where it was delivered to you.