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FAQ

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Rent ‘n Connect partners with the biggest mobile telecom operators worldwide to provide you unlimited and secure WiFi connection available. While there will always be great coverage in populated countries and towns, If you are traveling to unspecified areas, we recommend you to contact us so, Rent ‘n Connect Customer Support team can verify the coverage.

Rent ’n Connect offers great coverage on land, but maritime coverage will vary on your distance out at the sea. We recommend that you check your Pocket WiFi connection with the cruise operator if there is Mobile data coverage on the cruise.

In the exceptional situation that there is no coverage to rent your unlimited Pocket WiFi at your travel destinations, you can contact our Rent ‘n Connect Customer Support team via live chat to ask about your Mobile Hotspot coverage.

Airport, Hotel, Airbnb or Home address delivery options are available for rent your unlimited WiFi Hotspot. For further details, click on the Delivery Options tab.

    Rent ’n Connect can deliver your unlimited Mobile Hotspot the same day if you place your order before 12.00 am, please get in touch with our Customer Support Team to get more details about Same Day Delivery Cities. If your delivery request is the last minute, and need to be delivered on Sunday, also, please contact our Rent ‘n Connect Customer Support Team via live chat for service availability.

    For Global reservations, Rent ’n Connect will ship your device the same day if you place your Mobile Hotspot order before 12.00 am. Your Unlimited WiFi dongle will be delivered to your location of the pick-up in up to 2 business days.

You can return your Portable WiFi Router from Airports, Hotels or Airbnb options are available. For further details about returning you Pocket WiFi, please click on the Return Options tab.

Are you willing to make any changes regarding your booking information? Please contact us as soon as possible, thus we can manage to deliver your Portable WiFi Hotspot on time.

It is always possible for you to extend your Pocket WiFi rental. In such a situation please contact with Rent ‘n Connect Customer Support team.

You can cancel your Mifi device reservation without any penalties 1 day before your reservation’s starting date. Otherwise, we will have to charge you for the delivery cost and refund you the rest of the amount.

Please see the pricing page for Mobile Hotspot pricing details. Click here

You can pay your Pocket WiFi with Visa, Mastercard or Sofort.

We can deliver your Mobile Hotspot at supported airports. For details, please click here to see which airports we can deliver your portable WiFi.

Airport
Hotel

If you prefer to pickup your Mobile Hotspot at hotel, our colleagues will deliver your device to your hotel's reception before your arrival. (Available in all cities). If your hotel reservation name is different than the name you used while renting your Pocket WiFi, please mention the hotel booking name in the notes of your order. If you haven’t; please contact Rent ‘n Connect Customer support team to inform them about the situation.

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Airport

You can drop off your Mobile Hotspot at the supported airports. Click here and see the airports listed below.

Please provide your Hotel reservation details in your Portable WiFi order. We will contact the hotel staff and arrange the pick up from your hotel.

Airbnb

You may return your Pocket WiFi from your Airbnb or the same location it was delivered to you